Frequently Asked Questions

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9100, 9110, & 9120:2016 Online Component(s)

This section includes details on programs are for new auditors interested in completing the IAQG 9100/9110/9120 AATT Program for the first time, auditors who need to complete an AATT retake examination, and auditors who wish to add the 9110 or 9120 standard to their existing 9100 AATT certification.

Q. What language(s) are available for the 9100:2016 Online Component?

A. The 9100:2016 Online Component is available in: English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, and Spanish. The 9110:2016 and 9120:2016 Online Components are available in: English, French, German, Italian, and Spanish. When purchasing the Online Component, the languages will be pre-selected based on the language on your existing AATT account. If you need to change languages, please contact Customer Support.


Q. How much do programs cost?

A. Please consult the following table

ProgramPrice (USD)
9100:2016 AATT Online Component$445
9110:2016 AATT Online Component (Including Final exam)$590
9110:2016 AATT Online Component (Including Final exam)$395
9100 Knowledge Retake Exam$125
9100 Application Retake Exam$295
9110 Retake Exam$125
9120 Retake Exam$125

All products can be found here: https://iaqgtraining.com/store/offers


Q. What is included in the 9100:2016 Online Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://iaqgtraining.com/store/offers/9100-aatt-main


Q. What is included in the 9110:2016 Online Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://iaqgtraining.com/store/offers/9110-aatt-main


Q. What is included in the 9120:2016 Online Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://iaqgtraining.com/store/offers/9120-aatt-main

9100, 9110 & 9120:2016 Online Update Component(s)

Disclaimer: The IAQG-sanctioned 9100:2016 Series Update Training (9100/9110/9120) will be retired as of September 14, 2021. These delta trainings allow already-authenticated auditors to transition to the newest revision of the standard without having to re-take the respective full AATT training. View full details related to Expiration of IAQG Sanctioned 9100:2016 Series Update Training.

Q. What languages are available for the 9100:2016 Online Update Components?

A. The 9100:2016 Online Update Component is available in: English, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, and Spanish. The 9110:2016 and 9120:2016 Online Update Components will be available in: English, French, German, Italian, and Spanish. When purchasing the Online Update Component, the languages will be pre-selected based on the language on your existing AATT account. If you need to change languages, please contact Customer Support.


Q. How much do the programs cost?

A. Please consult the following table

ProgramPrice (USD)
9100:2016 Delta Training$545
9110:2016 or 9120:2016 Delta Training$250 each
ISO 9001:2015 Pre-Assessment Retake$50 each attempt
9100:2016 Forms and Audit Reporting Assessment Retake$195 each attempt
9110:2016 or 9120:2016 Forms and Audit Reporting Assessment Retake$125 each attempt

All products, once released, can be found here: https://www.iaqgtraining.com/store/offers-delta/


Q. What is included in the 9100:2016 Online Update Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://www.iaqgtraining.com/store/offers-delta/9100-2016-delta


Q. What is included in the 9110:2016 Online Update Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://iaqgtraining.com/store/offers-delta/9110-2016-delta


Q. What is included in the 9120:2016 Online Update Component?

A. For complete details, please visit the product page on the IAQG Training Store, located at: https://iaqgtraining.com/store/offers-delta/9120-2016-delta


Q. Can anyone purchase the Online Update Components?

A. No, this program is only available to auditors who successfully completed the AATT requirements for the applicable 9100/9110/9120 standard to the previous version (prior to 2016 revision).


Q. Can I receive Continual Professional Development (CPD) hours for completing the Online Update Component?

A. Yes, upon successful completion of the 9100:2016 Online Update Component, your certificate will indicate that the program is recognized as 10 CPD hours. 9110:2016 and 9120:2016 will be recognized as 5 CPD hours each.

General Program

Q. Do I have to complete the entire online training program on a single day, or can I split it between multiple days/weeks?

A. All of the training programs are self-paced, and you may split it over many days or weeks, as desired. However, the Assessments should be taken in a single sitting once started. (See the Timed Assessments section for more information.)


Q. Can I complete the training in any order/sequence?

A. No, each program is designed to be completed in a pre-arranged sequence. As you complete each requirement, you will open the next training or assessment module. However, you will be able to continue to access the training modules at any time for up to one year after you unlock them.


Q. Do I need to complete the 9100 program first before I can take the 9110 and 9120 programs?

A. You will need to pass the 9100 component before you can receive your 9110/9120 certificate. But you will be able to start 9110 and 9120 components even if you do not yet have the certificate for 9100.


Q. Do I need any other reference or guidance material to complete the program?

A. We highly recommend that you purchase a copy of the related standards before beginning the training course (ISO 9001:2015, 9100:2016, 9110:2016, 9120:2016, and 9101:2016), although relevant AS&D standards will also be visible online during the training. Other than this, the training does not require additional guidance material.


Q. How can I get a copy of the AS&D standards? 

A. The AS&D standards are published in multiple languages by various national standards organizations worldwide. For more information about IAQG Published Standards, please visit this IAQG webpage: http://www.sae.org/iaqg/publications/standards.htm


Q. Can I download the Training Material to read/consult offline?

A. At this time, the training material is only accessible to be viewed/accessed through our online Training and Assessment Platform.

Remote Proctor 

Q. What exams can be completed using the remote proctor?

A. Please see below:
  • 9100 Knowledge Retake Exam
  • 9110 Initial Exam
  • 9120 Initial Exam
  • 9110 Retake Exam
  • 9120 Retake Exam
Q. What is the price for Remote Proctor?

A. When using the remote proctor, the cost is $50 USD per exam. You will select the Remote Proctor option as your delivery option during the purchase process when selecting one of the above exams.

Timed Assessments 

Q. If I run into a problem taking a timed assessment, what should I do?

A. If you are still in the assessment, please click the Menu button in the top-right corner and select the “Log Issue” option to send a report about the problem you are having. If the problem is preventing you from continuing the assessment, after sending the report, please completely close the browser window or tab and wait to be contacted before proceeding. If you have already exited the assessment, please contact IAQG AATT Technical Support. It is not possible to address most assessment concerns or issues after the fact.


Q. If I get disconnected or have Internet trouble during a timed assessment, what will happen?

A. Generally, you will be able to enter the assessment again and continue from where you left off, and this disconnection will not count against you. However, limitations are in place on the amount of times you may re-enter, so please try to verify your Internet connectivity is stable before beginning the assessment.


Q. If I am on a slow Internet connection, will I be penalized during the timed assessments?

A. The system is designed to be fault-tolerant and to pause the timer while loading screens and related assessment material, so you should not be penalized for slower connections. However, if you get disconnected entirely and exit the browser, the system limits re-entry attempts. Therefore, we highly recommend using the best connection available to you, especially when taking timed assessments.


Q. I am receiving an error stating I exceeded the maximum number of entry attempts for the assessment. How can I get access again?

A. Each timed section of the assessment modules is intended to be completed in a single sitting, and the assessment has entry limits. Please contact IAQG AATT Technical Support to request re-entry.


Q. I tried to re-access the assessment some time later while in the middle of a timed section and it told me the time limit expired and exited the assessment section. If I still had time left on the timer, how can I gain access again?

A. Each timed section of the assessment modules is intended to be completed in a single sitting, and the assessment has entry limits. Please contact IAQG AATT Technical Support to request re-entry.


Q. If I fail an assessment, can I get information about areas where I need to improve to help with further study? 

A. For the ISO 9001:2015 Pre-Assessment, you will receive a score broken down into Knowledge or Application. Further breakdown cannot be provided for the pre-assessment at this time. For the Application Exams or Forms and Audit Reporting Assessments, you will receive a score broken down into multiple categories and a list of top areas for improvement. More information about this scoring breakdown is provided as part of the Trial Assessment Scenario Review.


Q. The assessments are not available in my native language. What can I do?

A. In certain cases, IAQG may offer limited time accommodations for those who cannot take the assessments in their native language, and where completing it in one of the available languages will cause significant inconvenience. Learn more about the application process.

Guidance and Recommendations for Assessments 

Guidance and recommendations related to the ISO 9001:2015 Pre-Assessment:
  • Study the ISO 9001:2015 standard before taking the pre-assessment.
    • Be familiar with terminology changes to the standard, understand the new clause structure, and how to find information in the standard quickly.
  • This assessment consists of a knowledge and application section. Time management in this assessment is critical.
    • The timing for the knowledge section does not allow extensive time for researching the standard to find or verify answers.

Guidance and recommendations related to the 9100 AATT Application Exam or 9100 Forms and Audit Reporting Assessment:
  • For the 9100 AATT Application Exam, it is important to review the Foundations: Understanding 9100 and 9100 Forms and Audit Reporting Training.
  • In the case of the 9100 Forms and Audit Reporting Assessment, spend ample time completing and reviewing the material included in the 9100:2016 Delta Training, 9101:2016 Delta Training, and 9100:2016 Forms and Audit Reporting Training.
  • Utilize the Trial Assessment Scenario and Trial Assessment Scenario Review to familiarize yourself with the materials and assessment methodology to better prepare you for the final assessment.
    • The Trial Assessment Scenario consists of a single 15-minute scenario that asks you to evaluate audit evidence and make decisions based on your understanding of 9100:2016 and your ability to use the 9101:2016 forms. Once you complete the scenario you will be taken to the Trial Assessment Scenario Review module, where the correct answers will be explained along with the rationale.
    • You are encouraged to take this opportunity to experience the assessment methodology and establish your approach to the pacing and time management for the actual assessment.
  • Time management in this assessment is critical.
Analysis reveals that common areas of weakness in auditor scoring include:
  • The difference between a statement of nonconformity and objective evidence (i.e. when asked to choose all correct and valid statements of nonconformities).
    • Ensure that you can tell the difference between a statement of nonconformity and objective evidence. Low performance related to not being able to properly identify or differentiate between statements of nonconformity and objective evidence.
  • Selecting the most appropriate clause on a nonconformity statement, and how an NCR can be invalid when it is written against an inappropriate clause.
  • The difference between process realization and process results.
  • Missed key details included in the scenario artifacts, in addition to the scenario description.
    • Ensure that you have read the scenario carefully and are identifying the key details included in the scenario artifacts, in addition to the scenario description.
  • Prioritization of key issues raised by the question, as it relates to the specific scenario or question cited.
    • Look particularly for major issues impacting process and company performance.
Guidance and recommendations related to the 9110 and 9120 AATT Application Exams or 9110 and 9120 Forms and Audit Reporting Assessments:
  • Spend ample time completing and reviewing the material included in the related the Foundations: Understanding or Delta Training and Forms and Audit Reporting Training. Also, recommended that you refer to the Trial Assessment Scenario and Trial Assessment Scenario Review. Although the scenario is related to application of the 9100 requirements, the intent is to familiarize (or refresh) you on the assessment methodology in preparation for the final assessment.
  • Time management is critical in these assessments.
  • As these assessments have half the amount of questions as the 9100 assessment, each question has a greater impact on your final result.  Be sure to review the scenarios and your answers carefully.
Analysis reveals that common areas of weakness in auditor scoring include:
  • Missing some unique differences in 9110/9120 and the associated business context when compared to 9100/manufacturing.
  • Selecting the most appropriate clause on a nonconformity statement, and how an NCR can be invalid when it is written against an inappropriate clause.
    • Ensure that the objective evidence is appropriately stated in alignment with the scenario.
    • Ensure that the selected clause and/or statement of nonconformity matches the objective evidence provided.
  • Missed key details included in the scenario artifacts, in addition to the scenario description.
    • Ensure that you have read the scenario carefully and are identifying the key details included in the scenario artifacts, in addition to the scenario description
  • Prioritization of key issues raised by the question, as it relates to the specific scenario or question cited.
    • Look particularly for major issues impacting process and company performance.

Technical Requirements and Issues

Q. What sort of devices can I use to access the training and assessments?

A. The site requires a desktop or laptop computer using a modern Web Browser (Google Chrome, Mozilla Firefox, Internet Explorer 11, Edge, Opera, Safari) with the Adobe Flash Player plugin installed. Computers using Windows, Mac OS, or Linux can work so long as they meet the previous requirements. At this time, the training and assessments cannot be accessed on mobile devices and tablets.


Q. What should I do if I am unable to access my account?
  • If you do have access to the original email address but do not remember your password, please use the Password Reset Feature
  • If you do not have access to the original email address but do remember your password, please login to the site and access the Account section, or use the Email Change Feature.
  • If you do not have access to your email and do not remember your password, please submit a request to our Customer Support Team. With your request, please submit your previous email address and a copy of either your paid iaqgtraining.com invoice, or your valid AATT certificate.

Q. What sort of Internet connection speed do I need to access the training and assessments? 

A. We recommend a connection of at least 5 megabits-per-second download speed, and at least 1 megabit-per-second upload speed, with faster speeds preferred. In addition, to help reduce potential interference with your connection, we recommend using a wired connection, or ensuring a good and stable Wi-Fi signal. Open Wi-Fi connections in hotels and other public venues are not recommended.


Q. When opening the training or assessment, I see a warning that says “Your current zoom value of your browser or operating system is not set to 100%, this may cause problems with some content.” Should I be worried?

A. There are cases where this can cause problems with images and forms in the training and assessment content. If you experience problems related to images and forms after receiving this message, we highly recommend setting your browser’s zoom setting to 100%.


Payment Issues 

Q. When attempting to purchase the training package by credit card, I receive an error saying that my address is incorrect and doesn’t match the address on my billing statement. What should I do?

A. Please verify your credit card statement to confirm the address, and ensure that you enter the street address on the first line of the address field. To be appropriately recognized, your street address should begin with a number, such as “123 Test St.” If you are not able to resolve this issue, you may pay by credit card over the phone at +1 (888) 788-4342 or +1 (226) 777-0160. To save time when calling, please pre-generate an invoice for your purchase by choosing the “Cheque or Wire Transfer” option. You can then pay for this invoice via credit card over the phone.


Q. I was previously planning on paying via cheque or wire transfer, but now want to pay by credit card. How can I do this? 

A. If you already have an outstanding IAQG Training Invoice, you may pay it with a credit card by visiting the following page: https://invoice.iaqgtraining.com/ 


Q. I chose to pay my invoice with a wire/bank transfer and just sent the money through my bank. When can I expect to receive access?

A. Please allow 10 to 20 business days for bank transfers for processing. You will receive an email once your payment is received and processed. To help speed processing, please ensure to properly identify the account name and invoice number when sending the transfer (as explained on the bottom of the invoice). You may also send a notification once the payment has been sent by visiting the following page: https://invoice.iaqgtraining.com/


Q. I represent a CB or large organization and wish to make a bulk purchase for a group of eligible auditors. Is this possible?

A. Please contact our Customer Service Team at +1 (888) 788-4342 or +1 (226) 777-0160 to make the necessary arrangements for a bulk purchase.


If you have any additional questions or require further assistance, please contact us. Our Customer Support Team and Financial Team is available by phone from 8:30am to 5:00pm US Central Time (GMT-6). Our Technical Support Team is available by phone from 8:30am to 4:30pm Eastern Time (GMT-5).


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