Remote Proctor USAGE AGREEMENT
By making payment for a Remote Proctor Solution or by clicking a box that states that you accept or agree to these terms, you signify your agreement to the terms of this Usage Agreement. If you do not agree to these terms of use, you may not use the Remote Proctor Solution.
This Remote Proctor System Usage Agreement (this "Usage Agreement") is made effective upon your acceptance of the terms or upon your payment of a Remote Proctor Solution and is by and between you, (the, "Customer") and Plexus Corporation (the "Company"), 5550 Nicollet Avenue Minneapolis, MN 55419, USA. Payment in full is due in advance.
The Customer Agrees as follows:
Customer desires to use the Remote Proctor Solution to complete certain examination(s) in a proctored environment as an alternative to the human proctored environment so that Customer can complete these certain examination(s) at any time within the Usage Period. Customer acknowledges that payment for these examination(s) has been made prior to or at the time of executing this Usage Agreement and payment for the examination(s) is outside of this Usage Agreement. If there is a prerequisite training program requiring completion prior to the examination(s) the Customer intends to take utilizing the Remote Proctor Solution Customer acknowledges and understands that access to the examination will not be available until after such prerequisites are completed.
EXAMINATION TIME-FRAME. The Remote Proctor Solution is not intended to alter the examination rules or expectations as identified in the examination. The Customer will be expected to complete his or her examination within the established time-frame as indicated in the examination.
USAGE PERIOD. The Usage Period is defined as the established time-frame indicated for the proctored examination(s) included in the enrollment offer. The Usage Period will end once the Customer completes the examination(s) included in the enrollment offer.
EXAMINATION RULES, RESTRICTIONS, AND HONOR CODE. Excessive instances of logging-in and out of the examination (not related to internet connectivity issues), obstructing the video and audio or random verification will result in a detailed review of the examination recording. The Customer may not use email, telephone, or any other electronic communication during the examination except to contact technical support if necessary, or in an emergency. The Customer may not use another computer or electronic device for any reason.
Unless otherwise provided by the Company, it is also a violation of the rules for the Customer, in connection with an examination, to:
· give, receive, or solicit aid relating to the substance of the examination during any examination, or in connection with any retake examination;
· use materials during any examination not expressly permitted by the Company;
· operate unnecessary programs on the computer, including email programs, chat/communication programs, or any other program that may send notifications.
· retain examination questions (hard or electronic copy);
· discuss the examination with any party during or after the examination.
Any instance of noncompliance with these rules will cause the examination results to be withheld from the Customer until the Company has completed its review, and may result in a failing grade for the examination(s).
TECHNICAL SUPPORT. Customer understands that while the Customer may complete the examination(s) at any time during the Usage Period, technical support will only be available during normal business hours Monday to Friday 8:30 am to 4:30 pm Eastern Time except during statutory holidays that occur from time to time in Canada. In addition, technical support will be available to respond to your requests Wednesday from 4:30 pm to open of business on Thursday (Eastern Time). For technical support after hours, send an email to techsupport@iaqgtraining.com and a response will be sent within one business day. During the business hours for Technical Support the Customer may (during the Usage Period) call:
Phone Support for US and Canada Customers:
1-888-788-4342 (Press 2 for Remote Proctor support)
Phone Support for International Customers:
1-226-777-0160 (Press 2 for Remote Proctor support)
USAGE PAYMENT. The Usage Payment shall be made by Customer and received by Company in advance of use.
TAXES AND FEES. Customer shall pay all taxes and fees (if any) relating to this Agreement.
NOTICE. All notices required or permitted under this Usage Agreement shall be deemed delivered when delivered in person, by email or by mail, postage prepaid, addressed to the appropriate party. For a notice to the Company the address is noted at the beginning of this Rental Agreement. For a notice to the Customer the billing or shipping address identified by the Customer in the payment process are acceptable addresses for the delivery of a notice.
ENTIRE AGREEMENT AND MODIFICATION. This Agreement constitutes the entire agreement between the parties relating to the Remote Proctor Solution Usage. No modification or amendment of this contract shall be effective unless in writing and signed by both parties. This contract replaces any and all prior agreements between the parties.
GOVERNING LAW. This contract shall be construed in accordance with the laws of the State of Minnesota, United States of America.
SEVERABILITY. If any portion of this contract shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this contract is invalid or unenforceable, but that by limiting such provision, it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
WAIVER. The failure of either party to enforce any provision of this contract shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this contract.
Customer agrees to the terms and conditions of this Agreement.